ADA and Equal Access

Services for Persons with Disabilities

All SunTran buses are wheelchair accessible. Persons with disabilities, whether physical or cognitive, may ride the fixed-route service if they are able to get to and from the bus stops.

Individuals who are ADA eligible and are unable to get to and from the bus stops may apply for paratransit on our preapproved origin to destination service. This special service costs $2.00 per persons per one-way trip. This service will be provided to locations that are within ¾ mile of a fixed-route stop. For information about ADA certification, call SunTran at 435-673-TRAN.

Paratransit Bus Passes

Those who have a qualifying disability and have been preapproved may buy passes available from the Paratransit driver.

10-Trip Pass. No expiration date.  $18.00

Paratransit One-way Trip Fare  $2.00

Servicios Para Personas Con Discapacidades

Todos los autobuses tienen acceso para sillas de ruedas. Personas con discapacidades y se físicas o psicológicas puede utilizar las rutas fijas de autobús siempre y cuando pueda subir y bajar del autobus por si solas, Individuos que son elegibles para ADA y que no puedan subir o bajar en las paradas de autobus puede aplicar para el servicio paratransit en nuestro servicio pre aprobado de punto de partida y destino. Este servicio especial cuesta $2.00 por persona por viaje. Este servicio será provisto en lugares de distancia de ¾ de milla de rutas fijas. Para información sobre los certificados ADA, llame 435-673-TRAN.

Paratransit Pases De Autobús

Los que tienen discapacidad calificada y han sido aprobados pueden comprar pases del conductor de paratransit.

Pase de 10-viajes. No expira     $18.00

Paratransit pasaje para un solo viaje    $2.00

Suntran's Commitment

Suntran is committed to serving the needs of individuals with disabilities in accordance with the American with Disabilities Act and Section 504 of the Rehabilitation Act of 1973. Suntran's Reasonable Modification processes are designed to guide Suntran staff and contract operators to make reasonable modifications/accommodations to policies, practices, and procedures pertaining to fixed-route, demand response, and paratransit services necessary to avoid discrimination. The authority will grant reasonable accommodations requests except where making accommodations would:

  1. Fundamentally alter the nature of the service, program, or activity;
  2. Create a direct threat to the health and safety of others as defined in CFR 37.3; or
  3. Where the individual with a disability is able to fully use the services, programs, or activities for their intended purpose without the modification.

Suntran’s Reasonable Modification Statement

In accordance with the Americans with Disabilities Act (ADA) and guidance from the Federal Transit Administration, Suntran will make reasonable modifications to its policies, programs and procedures to avoid discrimination on the basis of disability and to provide accessibility to transportation.

Considerations when making a reasonable modification request:

Individuals requesting modifications must describe how the modification will enable them to use Suntran’s transportation services.

Individuals requesting modifications are not required to use the term “reasonable modification” when making a request.

Whenever feasible, requests for modifications should be made and determined in advance, before Suntran is expected to provide the modified service. For example, requests may be made through customer service inquiries.

Where a request for modification cannot practicably be made and determined in advance (e.g., because of a condition or barrier at the destination or a paratransit or fixed route trip of which the individual with a disability was unaware until arriving), Suntran’s operating personnel will make a determination of whether the modification should be provided at the time of the request. Suntran’s operators may consult with management before making a determination to grant or deny the request.

Reasonable modifications have limitations and cannot be granted if they:

Cause a direct threat to the health and safety of others

Create undue financial and administrative burdens

Constitute a fundamental alteration to Suntran’s transportation services

Are not necessary to fully use Suntran’s transportation services

If Suntran denies a request, it will attempt to identify alternative modifications that will provide accessibility to transportation services.

Request a reasonable modification or Request an appeal

Download an ADA request for reasonable modification form

Equal Access

The City of St. George grants all citizens equal access to all its transportation services. It is further the intent of the City that all citizens are aware of their rights to such access.

Suntran’s Complaint and Investigation Procedures

These procedures cover all complaints filed under Title VI of the Civil Rights Act of 1964, which prohibits discrimination on the basis of race, color and national origin. These procedures do not deny the right of the complainant to file formal complaints with other state or federal agencies or to seek private counsel for complaints alleging discrimination. Every effort will be made to obtain early resolution of complaints at the lowest level possible. The option of informal mediation meetings(s) between the affected parties and the City of St. George, Suntran, may be utilized for resolution. Any individual, group of individuals, or entity that believes they have been subjected to discrimination prohibited under Title VI may file a complaint.

The following measures will be taken to resolve Title VI complaints:

1. A formal complaint must be filed within 180 calendar days of the alleged occurrence. Complaints shall be in writing and signed by the individual or his/her representative, and will include the complainant’s name, address and telephone number; name of the alleged discriminating official, basis of complaint (race, color, national origin), and the date of alleged act(s). A statement detailing the facts and circumstances of the alleged discrimination must accompany all complaints. The preferred method is to complete the attached form in writing and send it to:

Sharon Hokanson, Human Resources Director
City of St. George, Suntran
175 East 200 North
St. George, Utah 84770

2. In the case where a complainant is unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to the City of St. George’s Human Resources Director. Under these circumstances the complainant will be interviewed, and the Human Resources Director will assist the complainant in converting the verbal allegations to writing.

3. When a complaint is received, the Human Resources Director will provide written acknowledgment to the complainant within ten (10) calendar days by certified mail.

4. If a complaint is deemed incomplete, additional information will be requested, and the complainant will be provided sixty (60) calendar days to submit the required information. Failure to do so may be considered good cause for a determination of no investigative merit.

5. Within fifteen (15) calendar days from receipt of a completed complaint, the City of St. George will determine its jurisdiction in pursuing the matter and whether the complaint has sufficient merit to warrant investigation. Within five (5) calendar days of this decision, the City of St. George’s Human Resources Director or his/her authorized designee will notify the complainant by certified mail, informing them of the disposition.

a. If the decision is not to investigate the complaint, the notification shall specifically state the reason for this decision.
b. If the complaint is to be investigated, the notification shall state the grounds of the City of St. George’s jurisdiction, while informing the parties that their full cooperation will be required in gathering additional information and assisting the investigator.

6. When the City of St. George does not have sufficient jurisdiction, the Human Resources Director or his/her authorized designee will refer the complaint to the appropriate state or federal agency holding such jurisdiction.

7. If the complaint has investigative merit, the Human Resources Director or his/her authorized designee will instruct the Public Works Transit Manager to fully investigate the complaint. A complete investigation will be conducted, and an investigative report will be submitted to the Human Resources Director within sixty (60) calendar days from receipt of the complaint. The report will include a narrative description of the incident, summaries of all persons interviewed, and a finding with recommendations and conciliatory measures where appropriate. If the investigation is delayed for any reason, the Human Resources Director, in conjunction with the Public Works Transit Manager, will notify the appropriate authorities, and an extension will be requested.

8. The Human Resources Director or his/her authorized designee, in conjunction with the Public Works Transit Manager, will issue letters of finding to the complainant within ninety (90) calendar days from receipt of the complaint.

9. If the complainant is dissatisfied with the City of St. George’s resolution of the complaint, he/she has the right to file a complaint with the Federal Transit Administration at the following address:

Federal Transit Administration

Office of Civil Rights

Attention: Complaint Team
East Building, 5th Floor - TCR
1200 New Jersey Ave SE
Washington, DC 20590

FTA complaint procedures can also be found at: These procedures are also outlined in FTA Circular 4702.1B, Chapter IX.
Categories always sorted by seq (sub-categories sorted within each category)
Documents sorted by SEQ in Ascending Order within category


ADA Complaint Policy and Procedures - SPANISH
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ADA Complaint Policy and Procedure
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Equal Access

Equal Access - SPANISH
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Non Discrimination TITLE VI - Spanish
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Non Discrimination TITLE VI
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Title VI Complaint Form - SPANISH
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Title VI Complaint Form
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